Most repair enquiries answered the same working day. No call centres, no waiting. Get Help Now
Air Source Heat Pump Repair – East Midlands
Heat Pump Not Working?
Expert Heat Pump Repair, From Fault to Fix.
If your heat pump has stopped heating, lost pressure, or is showing error codes, you need an engineer who actually knows these systems.
- Diagnosis from £114 for the first hour
- A clear repair quote before any work begins
- Heat pump engineers, not a general plumber
- Your installer disappeared? We take that on
Certified & Accredited
Why It Matters Who Fixes It
The Risks of Calling the Wrong Engineer for Your Heat Pump Repair
Nobody calls an engineer because their heating is working fine. Something’s wrong, you need it fixed, and you need someone who actually knows what they’re looking at. But here’s what most people don’t realise: heat pumps aren’t boilers. They’re pressurised refrigeration systems. And the wrong hands can turn a simple fix into an expensive problem.
Misdiagnosis Costs You Twice
An unqualified engineer might replace the wrong component, leaving the real fault untouched. You pay for a part you didn’t need, then pay again when the actual problem surfaces a week later. Two visits, two bills, one fault that should have been found the first time.
Error Code Reset Isn’t a Repair
Clearing an error code makes the warning light go away. It doesn’t fix what caused it. An engineer unfamiliar with heat pumps might reset the system, declare it fixed, and leave. Three weeks later, the same fault returns, usually with additional damage from running in a compromised state. A genuine repair traces the fault to its source. Anything less is buying yourself a few weeks.
Your Warranty Could Be Voided
Most manufacturers require repairs to be carried out by accredited engineers. Using someone without the right certifications can void your warranty entirely. A compressor replacement that should have cost you nothing could become a £2,000–£4,000 bill. That’s the price of choosing the wrong engineer.
That’s why who fixes it matters.
Earth NRG’s engineers handle your repair from first call to final test. If something goes wrong, you call us directly, not a helpline.
Your warranty stays intact. Your engineer answers the phone.A fault left unchecked doesn’t stay the same price. A refrigerant leak that costs £200 to fix today can damage the compressor within weeks, turning it into a £2,000+ replacement. Most enquiries are answered the same working day. The longer you wait, the more expensive the fix becomes.
How We Can Help
Heat Pump Repair: From Diagnosis to Fix, One Team Start to Finish.
Whether your heat pump has stopped working, isn’t reaching temperature, or is running but underperforming, here’s how we get your heating back to normal. Inherited a heat pump with no service history? Previous installer disappeared? We take on orphan systems other companies walk away from. One team from first call to final test.
Something’s not right and you need answers. Our engineers run a full diagnostic: error codes, refrigerant pressures, electrical integrity, and overall system performance. You’ll get a plain-English explanation of the fault and your repair options before any work begins.
Diagnosis from £114/hr
Fault confirmed, quote given, repair started. Many faults are fixed on the same visit. Where parts are needed, we source them directly and come back. Compressor failures, refrigerant leaks, PCB faults, sensor errors. No separate contractor, no handoff. One team from first call to final test.
Quote provided after diagnosis
The best repair is the one you never need. A service plan includes your annual service, priority callout response, and warranty protection. We catch small issues before they become the breakdown that brought you here. Less than £1 a day for year-round peace of mind.
ASHP plans from £21.60/month
If your heat pump just needed a repair, now’s the ideal time to book a service. A full inspection covering efficiency, refrigerant charge, filters, and electrical components. The kind of check that catches small problems before they become the next breakdown.
ASHP from £228 · GSHP from £276
Transparent Pricing
Heat Pump Repair and Diagnosis Costs
No hidden callout fees, no surprise charges. Diagnosis starts at £114 for the first hour, and you’ll receive a clear quote before any repair work begins. Rather prevent the next breakdown? Service plans work out to less than £1 a day.
Monthly Service Plans
All prices inclusive of VAT
- Air Source Heat Pump PlansFrom £21.60/mo
- Ground & Water Source Heat Pump PlansFrom £30.00/mo
- Boiler Plan£10.80/mo
- Priority callout response
- Annual servicing included
- Manufacturer warranty protected
- No unexpected repair bills
- Discounted labour on additional works
- Remote monitoring (where applicable)
One-Off Services
All prices inclusive of VAT
- Breakdown / Diagnosis – First Hour£114
- Breakdown / Diagnosis – Each Subsequent Hour£90
- ASHP Service (prevent future breakdowns)£228
- GSHP / WSHP Service£276
It’s 7am on a January morning. The house is warm. The radiators are doing exactly what they should. You’ve already forgotten what the fault was.
That’s what a proper heat pump repair gives you back. Not just heating. Normality. And a service plan makes sure you never end up here again. Priority response. Annual checks. The same engineer looking after your system long-term.
What Our Repair Customers Say
What Customers Say About Our Heat Pump Repair Service
Google · 50+ reviews
Our heat pump stopped working on a Friday evening. We called first thing Monday and they had an engineer at our door by lunchtime. He found the issue, a failed PCB, explained exactly what had happened, and had us up and running within the hour. No runaround, no second visit. Couldn’t ask for more.
J. Harrison
Repair Customer, Leicestershire
Another company told us our heat pump needed replacing. Quoted us £8,000. Earth NRG came out, ran a proper diagnosis, and found it was a faulty pressure sensor. Fixed it the same visit for a fraction of the cost. The system’s been running perfectly since. We nearly spent thousands we didn’t need to.
T. Brennan
Repair Customer, Rutland
Our ground source heat pump had been losing performance for months. We weren’t sure if it was a big problem or a small one. The engineer diagnosed a slow refrigerant leak on the first visit, explained exactly what was happening and why, and came back a few days later to carry out the repair. Efficiency is back where it should be. Wish we’d called sooner instead of waiting.
R. Okonkwo
GSHP Repair Customer, Lincolnshire
Our Engineers at Work
The Engineers Who Actually Answer the Phone
Every repair is carried out by our own in-house engineers. The same team that installs heat pump systems across the East Midlands. These are the people who’ll be at your door.
Common Questions
Frequently Asked Questions About Heat Pump Repairs
Straight answers to the questions we hear most from repair customers. If yours isn’t here, get in touch. We’re happy to help.
Book Your Callback
Your Callback Is 60 Seconds Away
Four quick questions. Then our team calls you back, usually the same working day. No call centres, no runaround.